Privacy Policy

This Privacy Policy describes how Optionsmith ("we", "us", or "our") collects, uses, and shares your personal information when you install or use our Shopify application.

Personal Information We Collect

When you install the Optionsmith app, we collect certain information from your Shopify store to provide our services:

Shop Information

• Store name and URL
• Store owner email address
• Shopify plan type
• Store currency and locale settings

Product Information

• Product titles, descriptions, and IDs
• Product variants and pricing
• Product option configurations you create within Optionsmith

Order Information

• Order details related to products using Optionsmith options
• Customer-selected option values and customizations
• Calculated pricing adjustments

Theme Information

• Theme ID and name (for app embed compatibility)

Customer Information

When customers use products configured with Optionsmith, we may collect:

• Option selections and customization inputs (e.g., text for engraving)
• Uploaded files (if file upload options are enabled)

Automatically Collected Information

• Log files (IP address, browser type, access times)
• Usage data within the Optionsmith admin interface
• Cookies for session management

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Optionsmith app
• Process product options and calculate dynamic pricing
• Validate pricing at checkout using Shopify Functions
• Communicate with you about your account or provide support
• Send important updates about the app (e.g., feature changes, outages)
• Improve and optimize the app experience
• Detect and prevent fraud or abuse

We may also use your email address to send marketing communications about Optionsmith, but only with your explicit consent. You can opt out at any time.

Sharing Your Information

We share your information only in the following circumstances:

Service Providers

We work with trusted third-party providers who help us operate the app:

• Shopify: Our app is built on and integrated with the Shopify platform
• Hosting providers: For secure data storage and app delivery
• Analytics: To understand app usage and improve performance

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Optionsmith, our users, or others.

Data Retention

We retain your information for as long as your Optionsmith app is installed and active. Option configurations and related order data are retained to support order fulfillment and historical records.

When you uninstall the app, we will delete your data within 30 days, except where we are required to retain it for legal or accounting purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability

To exercise any of these rights, please contact us at support@optionsmith.shop.

GDPR Compliance

For users in the European Economic Area (EEA), we process personal data as a data processor on behalf of merchants (the data controllers). We comply with GDPR requirements and will assist merchants in responding to data subject requests.

CCPA Compliance

For California residents, we do not sell personal information. You have the right to know what personal information we collect and to request its deletion.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or sending you an email.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@optionsmith.shop